OakNorth
We’re enabling intrepid entrepreneurs and connecting savvy savers with the tools and tech to fast-track their future.
Connect with This Employer:About the Company
OakNorth is a digital bank built by entrepreneurs for entrepreneurs, offering tailored credit and banking services to businesses with £1m-£100m turnover in the UK and US. With funding ranging from £1m to tens of millions, OakNorth has lent billions across various sectors and ranks among the top 1% of global commercial banks. Their financing has contributed to the creation of tens of thousands of jobs and affordable homes.
About the Role
OakNorth is focused on enhancing customer visibility and creating a connected experience across our product lines (Business Banking, Lending, and Personal Savings). Our newly launched CRM Platform (Salesforce) plays a key role in achieving this goal. The ideal candidate will design, implement, and manage our Salesforce platform, ensuring it supports our business needs and growth.
Key Responsibilities:
- Design, configure, and customize Salesforce to align with business processes in sales, service, and marketing.
- Develop and implement solutions, including custom objects, fields, formulas, workflows, and automation tools.
- Collaborate with stakeholders to gather requirements and transform them into practical solutions.
- Architect and implement integrations between Salesforce and other systems.
- Manage Salesforce security features, including user roles, profiles, permissions, and sharing rules.
- Ensure data quality and consistency within Salesforce.
- Provide ongoing technical support and training for Salesforce users.
- Stay informed about the latest Salesforce features and updates.
- Work with cross-functional teams to align business and technical goals.
- Participate in Agile processes such as sprint planning, daily stand-ups, and retrospectives.
Required Skills and Experience:
- Experience with Salesforce Sales Cloud, Service Cloud, and ideally Financial Services Cloud.
- Strong knowledge of Salesforce configuration and customization (declarative development).
- Experience with Salesforce AI tools (e.g., Einstein, Agentforce).
- Familiarity with external AI integrations (e.g., OpenAI) for Salesforce.
- Proficiency in Lightning Web Components, FlexCards, and REST/SOAP API integrations.
- Knowledge of workflow automation tools such as Process Builder and Flow Builder.
- Proficiency in data manipulation languages (SOQL).
- Experience with marketing automation tools (e.g., Iterable, Hubspot, Marketing Cloud).
- Strong stakeholder management skills and experience working with both business and technical teams.
How to Work:
- Collaborate within a cross-functional, mission-driven team that values autonomy.
- Focus on solving user problems that lead to business outcomes, measuring success based on results.
- Foster a culture of continuous improvement by sharing feedback and learning from mistakes.
- Actively participate in research and conversations to understand user needs.
- Support continuous deployment by ensuring efficient and automated delivery.
- Adopt test-driven development (TDD) to maintain speed and confidence in delivering solutions.
- Take full ownership of the features you work on, embracing a DevOps culture.
- Work with cloud-native tools to automate low-value tasks and focus on high-quality outcomes.
What’s Valued:
- A diverse team where different voices are valued, and safety is created for all to share opinions.
- A collaborative and supportive environment, where teamwork and laughter are encouraged.
- An inclusive workplace where everyone feels they belong and can be themselves.
What’s Great About This Role:
- Minimum of 3 days per week in-office to encourage collaboration and hands-on innovation.
- A work-life balance with 25 days holiday (plus bank holidays) and enhanced family leave.
- A competitive salary and equity to share in the business’s success.
- A selection of top-tier hardware, with a choice of macOS or Ubuntu laptops.
- Regular team and company social events, including office breakfasts, dinners, and a free barista bar.
- Commuter support, including a cycle-to-work scheme.