Mizuho OSI
Mizuho OSI is the leader in the markets for specialty surgery tables and patient positioning.
Connect with This Employer:About the Company
Mizuho OSI is an industry leader in specialty surgical solutions, providing advanced surgical tables and patient positioning systems that enhance outcomes in orthopedic and spinal procedures. With a commitment to innovation and quality, Mizuho OSI develops both reusable and disposable surgical products used in some of the most advanced operating rooms worldwide.
About the Role
The Salesforce Administrator plays a central role in managing, enhancing, and supporting Mizuho OSI’s Salesforce ecosystem. This role spans user and data management, business analysis, automation, system integrations, and end-user education. Working closely with cross-functional teams, the administrator ensures Salesforce and connected tools like Pardot, Salesforce Field Service, and CPQ align with evolving business needs. This is a hands-on technical role that combines process optimization, data quality assurance, and strategic system improvement initiatives to support the broader IT and business goals.
Key Responsibilities
- Maintain and optimize Salesforce platform performance, user experience, and business alignment
- Design and implement low-code/no-code automation, troubleshoot issues, and drive system improvements
- Manage integrations with commercial systems via API or middleware (e.g., Salesforce Field Service, Pardot, EDI tools)
- Support business units with custom reports, dashboards, and solutions for lead management and quoting workflows
- Conduct user acceptance testing (UAT), manage change requests, and maintain system documentation
- Provide training and ongoing support to internal users, ensuring adoption of new features and processes
- Partner with IT and business analysts to analyze complex data issues and present integrated solutions
- Participate in audits, quality assurance checks, and regulatory compliance procedures
- Contribute to ongoing IT process documentation, project meetings, and performance reporting
Qualifications & Requirements
- 2+ years of hands-on Salesforce administration experience including system configuration, user support, and deployment
- Salesforce Administrator certification required; additional certifications (e.g., Platform App Builder, Advanced Admin) are a plus
- Experience with Sales Cloud, Salesforce Field Service, Pardot, Salesforce Maps, and CPQ
- Strong understanding of system architecture, data models, and integration best practices
- Familiarity with Apex, Visualforce, SOQL, APIs, and front-end technologies (HTML, JavaScript, CSS) is preferred
- Strong analytical and troubleshooting skills with the ability to work independently or as part of a cross-functional team
- Ability to manage multiple priorities in a fast-paced, regulated environment
- Excellent communication, training, and stakeholder engagement skills
- Experience in the medical device industry is preferred