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Senior Salesforce Administrator

Pilot.com

Build a reliable finance function with Pilot.

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About the Company

Pilot is revolutionizing back-office operations for small businesses by combining dedicated U.S.-based finance experts with cutting-edge software. Founded in 2017, Pilot delivers accurate bookkeeping, financial management, and tax services by deeply integrating with customers’ existing billing, banking, and payroll systems. With over 2,000 customers and $170M+ in funding from top investors like Sequoia, Index Ventures, Stripe, and Bezos Expeditions, Pilot is a fintech leader valued at $1.2 billion.

About the Role

Pilot is seeking a strategic and hands-on Senior Salesforce Administrator to take ownership of its Salesforce ecosystem. This role will lead the redesign and scaling of Salesforce architecture to support evolving business needs and GTM (Go-To-Market) operations. The ideal candidate is passionate about solving complex RevOps challenges, designing scalable CRM solutions, and integrating AI-driven tools to boost sales productivity. Collaboration with cross-functional teams to improve CRM efficiency, data quality, and automation will be a key focus.

Responsibilities

  • Manage Salesforce administration, including configuration, data hygiene, user support, and system security.
  • Redesign and scale Salesforce architecture to align with GTM strategies and business growth.
  • Implement advanced automations, workflows, and AI-driven tools to enhance productivity.
  • Integrate modern sales technologies for forecasting, analytics, and process optimization.
  • Lead CRM audits, data cleanups, and ensure data integrity across systems.
  • Oversee RevOps tech stack, optimizing tool adoption and managing vendor relationships.
  • Develop a long-term CRM and RevOps systems roadmap.
  • Conduct user training sessions and enablement programs to drive adoption and data accuracy.

Required Skills

  • 5+ years of experience in Salesforce administration or architecture.
  • Expertise in Salesforce Sales Cloud, Flow, Apex, Lightning, and data management best practices.
  • Experience with AI-powered sales tools, such as conversational intelligence or predictive analytics.
  • Strong knowledge of CRM integrations, marketing automation platforms, and revenue tech stacks.
  • Ability to translate business requirements into scalable technical solutions.
  • Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

  • Salesforce certifications (Admin, Advanced Admin, Architect).
  • Familiarity with tools like Outreach, Marketo, Looker, or similar platforms.
  • Experience working in SaaS, B2B, or high-growth startup environments.
  • Understanding of ABM (Account-Based Marketing) strategies and CRM architectures supporting them.

Compensation & Benefits

  • Salary range: $110,000 – $149,000 per year (San Francisco, CA).
  • Equity options.
  • Comprehensive benefits including wellness programs (Modern Health, One Medical).
  • 401(k) plan.
  • Parental leave (12 weeks at 100% pay for all parents).
  • Flexible vacation policy and observed federal holidays.

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