Salesforce Administrator

About the Company

Smokeball empowers small law firms to increase their billing efficiency without charging clients more. Founded by seasoned technology leaders with over 20 years of experience, Smokeball is committed to helping small law firms succeed as thriving businesses that better serve their communities. Recognized as a ‘Best Places to Work’ winner four years running, Smokeball fosters a culture that values people above all else and delivers innovative legal tech solutions that truly address client challenges.

About the Role

The Salesforce Administrator will play a crucial role in optimizing and maintaining the Salesforce platform, collaborating closely with internal teams to enhance business processes. This position demands a detail-oriented, self-driven professional capable of navigating complex problems and driving system improvements to support the organization’s goals. The role is based at the Chicago office.

Responsibilities

• Customize and test Salesforce components including objects, fields, record types, page layouts, approval processes, workflows, and validation rules.
• Design insightful reports and dashboards to track key business metrics.
• Troubleshoot and resolve Salesforce production issues promptly while providing internal user support.
• Manage integrated business applications to ensure seamless functionality.
• Enforce data governance through roles, profiles, sharing rules, permission sets, and groups.
• Maintain database integrity through continuous auditing and analysis.
• Develop and update documentation, training materials, and internal workflows to ensure best practices.
• Gather and prioritize enhancement requests, coordinating system updates on a regular schedule.

Required Skills

• Minimum 3 years of experience as a Salesforce Administrator.
• Salesforce Certified Administrator or Developer required; CPQ Specialist certification is a plus.
• Proficiency with programming languages such as SQL, JavaScript, HTML, and Apex.
• Strong data management expertise, including experience with Salesforce Data Loader.
• Excellent communication skills, capable of coaching users and resolving issues effectively.
• Ability to evaluate feature requests critically and suggest alternative solutions.
• Skilled in managing and prioritizing multiple concurrent tasks.

Benefits

• Recognized as one of the top tech workplaces nationwide.
• Generous vacation, sick, and volunteer days, plus paid holidays and birthday off.
• Strong career advancement opportunities with internal promotions.
• Comprehensive medical benefits, 401(k) matching, wellness stipends, and parental leave.
• A lively office environment with ample perks and social events.
• Convenient downtown Chicago location with easy transit access.