Salesforce Administrator

About the Company

Laserfiche is a pioneering software company dedicated to helping organizations worldwide optimize business processes through innovative digital transformation solutions. The company’s enterprise platform empowers teams by streamlining operations with AI-powered workflows, customizable forms, no-code templates, and advanced content management capabilities. Trusted by organizations ranging from startups to Fortune 500 enterprises, Laserfiche fosters collaboration, boosts productivity, and delivers superior customer experiences at scale. Headquartered in Long Beach, California, Laserfiche operates globally with offices across North America, Europe, and Asia.

About the Role

The Salesforce Administrator II position plays a crucial role within the Business Transformation Office (BTO), focusing on managing Salesforce and marketing automation projects and platform administration. This hybrid role, based in Long Beach, CA (three days in-office), includes responsibilities such as platform configuration, license management, user support, and driving process improvements across departments. The position requires a hands-on approach to optimize Salesforce’s scalability, security, and user experience while aligning platform capabilities with evolving business goals.

Responsibilities

• Lead Salesforce-related projects end-to-end including planning, requirements gathering, scope management, budgeting, timelines, and vendor coordination.
• Collaborate with stakeholders to define project objectives and ensure Salesforce solutions meet business needs.
• Manage Salesforce configurations such as custom objects, fields, validation rules, Lightning pages, and automation (flows, processes, workflows).
• Maintain and update detailed project documentation, including design documents, data flow diagrams, test plans, and user guides.
• Develop and optimize Salesforce dashboards and reports to provide actionable insights aligned with sales, support, and operational goals.
• Administer user roles, permissions, and license allocation while ensuring compliance with security best practices.
• Onboard and train new Salesforce users, providing ongoing support and troubleshooting.
• Conduct regular security audits and enforce data privacy policies to protect sensitive information.
• Stay current with Salesforce updates and marketing automation platform enhancements, proactively recommending improvements.
• Foster cross-functional collaboration between IT, sales, marketing, and other teams to streamline processes and enhance platform utilization.

Required Skills

• Salesforce Administrator certification (Advanced certifications a plus).
• Proven experience configuring and administering Sales Cloud; familiarity with Service Cloud, CPQ, and Revenue Cloud preferred.
• Strong project management, multitasking, and problem-solving skills.
• Ability to independently prioritize tasks and adapt in a dynamic, fast-paced environment.
• Excellent communication and interpersonal skills for effective collaboration across departments.
• Bachelor’s degree in business, computer science, engineering, or related fields.
• 3 to 6+ years of Salesforce Administration experience.

Preferred Qualifications

• Additional Salesforce certifications (Business Analyst, Marketing Cloud, Sales Cloud, CPQ Specialist, Experience Cloud).
• Experience managing marketing automation platforms.
• Strong documentation skills and experience with declarative automation tools.
• Familiarity with hybrid work environments and collaboration tools.
• Knowledge of security and compliance standards in Salesforce environments.

Benefits and Culture

• Competitive salary range between $105,000 and $140,000 annually, based on experience and qualifications.
• Generous time off including 15 vacation days, 3 floating holidays, 2 paid volunteer days, and 9 paid holidays.
• Hybrid work model with three days onsite in Long Beach, CA, and remote work two days per week.
• Free parking with EV charging stations.
• Multiple 401(k) investment options with a generous company match.
• Comprehensive HMO and PPO medical coverage fully covered under HMO plans.
• Commitment to equal opportunity employment and compliance with Fair Chance hiring ordinances.
• Supportive workplace with accommodations available for applicants with disabilities.