OpenSesame
We help companies develop the world's most productive and admired workforces.
Connect with This Employer:About the Company
OpenSesame provides access to a vast catalog of over 40,000 eLearning courses from top publishers, helping businesses enhance workforce skills. By expanding product offerings and strengthening partnerships, OpenSesame continues to grow while maintaining high customer satisfaction.
About the Role
A leading provider of eLearning solutions is seeking an Associate Salesforce Administrator to support business systems, enhance automation, and optimize processes. This role offers the opportunity to develop technical skills while working in a collaborative environment.
Key Responsibilities
- Assist with Salesforce administration, including user management, security settings, and process automation.
- Support system modifications, responding to minor changes within two business days.
- Collaborate with administrators to identify inefficiencies and recommend solutions.
- Address user-reported issues, ensuring at least 95% of requests are resolved within agreed timelines.
- Maintain accurate documentation of system changes within 48 hours.
- Develop training materials and best practice guidelines for end users.
- Conduct at least one training session to improve Salesforce adoption.
- Manage data imports, exports, and cleanup efforts, ensuring timely completion.
- Participate in process improvements that enhance system efficiency.
- Stay updated on Salesforce releases and attend at least two training sessions per quarter.
- Work toward Salesforce Administrator certification as part of professional development.
Qualifications & Experience
- Detail-oriented mindset with an interest in Salesforce administration.
- Ability to analyze processes and propose efficiency improvements.
- Strong problem-solving skills for resolving technical issues.
- Effective communication skills for collaboration and user support.
- Willingness to learn and grow in a fast-paced environment.
Compensation & Benefits
- Salary range: $50,000 – $70,000 per year (based on experience).
- Comprehensive benefits package, including:
- Professional development opportunities
- ISOs
- Health insurance
- 401(k) matching
- Paid time off
- Up to 15 days of travel per year for company-wide meetings.