CRM Marketing Executive (with Salesforce)

About the Company

A forward-thinking media and events company, This is Beyond Ltd has grown from an ambitious start-up into a mid-sized business known for its creative energy. Recognised as a leading voice in luxury travel, the company shapes niche travel segments and builds strong professional communities worldwide.

About the Role

This role offers a mix of coordinating a custom Salesforce.com setup with Pardot, as well as managing the online meeting system (EventsAir) for global B2B trade shows. Ideal for someone genuinely interested in CRM systems and keen to advance their skills, the position focuses on daily execution of CRM campaigns and delivering direct communications to clients. Precision, organisational strength, and a proactive mindset are key.

Main Focus

• Support the event platform and manage outputs of the meeting system for travel trade events
• Collaborate with the CRM Manager to improve Pardot and EventsAir operations
• Contribute to the delivery of all CRM initiatives
• Work with internal teams to prepare and deliver each event phase

Responsibilities

• Oversee ad-hoc tickets for EventsAir and Pardot
• Manage forms, content, and different phases of the appointment system and other CRM tools
• Maintain the CRM schedule to ensure timely delivery of content and phases
• Resolve technical issues and liaise with support teams when needed
• Maintain clean and accurate data

Experience

• Experience using a marketing automation tool (Pardot preferred; Marketo, Act-On, or similar also valuable)
• Understanding of event management systems
• Familiarity with e-commerce platforms
• Knowledge of the travel or events industry is a plus

Skills and Attributes

• Skilled in form and email creation
• Exceptional attention to detail and commitment to meeting deadlines
• Methodical approach while also bringing new ideas and improvements
• Strong problem-solving abilities
• Eagerness to learn and explore solutions independently
• Ability to quickly master new systems
• Effective prioritisation and information filtering
• Strong communication and interpersonal skills
• Team-focused, creating a supportive atmosphere
• Excellent time management
• Adaptable and able to handle a fast-paced work environment
• Confident in analysis and reporting
• Capable of troubleshooting independently
• Strong relationship-building skills, even during challenging situations
• Comfortable working under pressure and flexible when needed
• Able to manage operational and administrative tasks to ensure smooth delivery of projects
• Willingness to travel internationally if required

For a detailed job description, kindly refer to the official website linked below: