Enterprise Business Associate (with Salesforce)

About the Company

Lone Wolf Technologies creates connected solutions to simplify real estate. With over 35 years in the industry, the company provides agents, brokers, admins, and associations with leading tools for transaction management, back-office, and accounting. By focusing on integration and user needs, Lone Wolf delivers technology that aligns with the way real estate professionals work.

About the Role

This role focuses on supporting digital real estate transactions by enhancing the lead-to-close experience for agents, brokers, and their clients. With decades of experience in the real estate sector, the organization continues to adapt and provide valuable support in an ever-changing industry.

The Enterprise Business Associate will manage reporting and analytics for enterprise clients, ensuring compliance with executed agreements. This position requires multitasking, precise communication, and a keen eye for detail.

Key Responsibilities

• Handle Salesforce cases related to enterprise activities, including MLS and Association compliance, documentation of communications, and execution of agreements for timely data access.
• Prepare and deliver accurate reports for enterprise clients regularly and on demand.
• Conduct client audits by validating lists and performing research when needed.
• Collaborate across departments to maintain and strengthen relationships with AORs (Associations of Realtors) and MLSs (Multiple Listing Services).
• Ensure processes are legally compliant and thoroughly documented for reference.
• Contribute to refining departmental guidelines and workflows.
• Assist the Enterprise Team with special projects as required.

Qualifications and Skills

• High school diploma required; additional education is advantageous.
• At least 4 years of experience in a Customer Success or Account Management role.
• Experience in the real estate or software industry is beneficial.
• Ability to understand and address the unique requirements of over 1,000 AORs and MLS organizations across the continent.
• Strong communication, organizational, and multitasking abilities.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Familiarity with Salesforce and JIRA is preferred.
• Exceptional analytical and problem-solving capabilities.
• Capacity to manage heavy workloads efficiently, independently, and as part of a team.
• Access to reliable internet and a dedicated home workspace is required.

For a detailed job description, kindly refer to the official website linked below: