Matriculate
Connecting high-achieving, low-income juniors and seniors to highly-trained undergraduate advisors.
Connect with This Employer:About the Company
Matriculate is a national nonprofit that supports high-achieving students from low-income backgrounds in applying to and succeeding at top colleges. Through a near-peer mentorship model, undergraduates (Advising Fellows) guide high school students as they navigate the college process. The organization is deeply committed to equity, inclusion, and continuous learning. Matriculate values a people-first, mission-driven culture where employees are encouraged to grow, collaborate, and take ownership in delivering meaningful outcomes.
About the Role
As Associate, Salesforce Administration, you’ll help maintain and enhance Salesforce tools that support over 5,000 users across the student, advisor, and staff communities. This role sits within the Tech Team and reports to the Senior Director of Technology, collaborating closely with the Learning Team and other departments to improve user experiences, learning tools, and internal systems. Ideal for someone with 1–2 years of Salesforce experience, this role offers the opportunity to build user-centered systems that support student growth and staff efficiency.
Key Responsibilities
Salesforce Platform Management
- Manage user roles, permissions, and settings across various Salesforce apps
- Build and modify custom fields, flows, and layouts to meet organizational needs
- Enhance the student-facing Experience Cloud portal, ensuring accessibility and usability
- Create dashboards and reports that drive data-informed decision-making
Learning Management System (Appinium)
- Support the setup of learning content, events, automation, and achievement tracking
- Partner with the Learning Team to improve Appinium-based onboarding and courses
- Analyze user engagement and course completion data to improve learning outcomes
- Prioritize clarity, ease of use, and accessibility in all learning content
Support & Training
- Respond to tech support requests related to Salesforce, Appinium, and tools like Mogli and Campaign Monitor
- Create user guides and training resources for both students and staff
- Lead training sessions to onboard and upskill users in Salesforce tools and workflows
Requirements
Required Skills & Experience
- 1–2 years of Salesforce experience (internships and part-time roles count)
- Strong attention to detail and ability to manage multiple priorities
- Clear communication skills and a user-centered mindset
- Eagerness to learn and grow within Salesforce administration
- Passion for improving learning and access through technology
- Bachelor’s degree or equivalent experience
Preferred Qualifications
- Experience working with online programs or communities
- Familiarity with LMS tools, especially Appinium
- Salesforce Administrator Certification (or interest in earning it)
Benefits
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- Flexible, remote-friendly work environment
- Generous PTO, 10 paid holidays, and year-end office closure
- Professional development opportunities and wellness support