Age UK
We exist to help older people when they need us the most. 💜
Connect with This Employer:About the Company
Age UK is the country’s largest charity dedicated to helping older people make the most of later life. Through nationwide and local services, Age UK offers companionship, advice, and practical support to millions, empowering people to enjoy their later years and advocating for their needs and rights.
About the Role
A Salesforce Administrator is needed to support Network Partners with their Salesforce CRM platforms. This role includes daily support, ongoing maintenance, developing new features, and encouraging strong adoption across the network. This is a hybrid position, combining home-based work with regular office presence. The London office is the main base, and attendance is expected at least once per week for team meetings (travel costs not covered).
Required Experience
- At least 2 years of hands-on Salesforce administration experience
- Active Salesforce Administrator certification
- Experience with Service Cloud and Non-Profit Success Pack
- Background configuring Salesforce solutions for non-profit or service-focused organizations
Required Skills & Knowledge
- Strong written and verbal communication
- Ability to act independently and make decisions confidently
- Excellent time management and organizational skills
- Skilled at prioritizing tasks
Personal Qualities
- Proactive and solutions-focused
- Positive attitude
- Able to work well under pressure
Desirable Experience
- Familiarity with services for older people
- Field Service certification or experience
- Gearset experience
- Experience with Conga
- Experience with Jira
Additional Skills
- Ongoing interest in learning and developing Salesforce expertise
- Certifications in Service Cloud and Non-Profit Success Pack
- Good working knowledge of Microsoft applications, including Teams and Excel