Firstrust Bank
Philadelphia’s Hometown Bank. Safe and Sound Since 1934.
Connect with This Employer:About the Company
Firstrust Bank is one of the region’s leading community banking institutions, known for its commitment to developing leaders and fostering a culture built on integrity, honesty, and accountability. With a strong regional presence and a dedication to customer-focused innovation, Firstrust empowers its team to thrive professionally while delivering exemplary service.
About the Role
The Salesforce Administrator is a critical member of the Enterprise Solutions Team, responsible for managing, optimizing, and supporting the FirstCLASS platform, which is powered by Salesforce. This role involves working with a variety of connected applications including Financial Services Cloud, DocuSign, Informatica, Copado, and Skuid. The position requires a technically skilled, team-oriented individual with a strong understanding of Salesforce technology and business alignment.
Key Responsibilities
- Customize Salesforce objects, fields, layouts, reports, dashboards, and workflows in a complex org
- Manage Record Triggered Flows and Screen Flows
- Troubleshoot and resolve platform support requests, escalating as needed
- Provide day-to-day end-user support and share best practices to enhance platform usage
- Monitor platform updates and identify new features to improve business processes
- Manage profiles, roles, permission sets, and conduct audit testing to ensure platform security
- Maintain and improve data quality through reporting and collaboration with business units
- Promote adoption of Salesforce tools across departments and support internal training
- Respond to user support requests via calls, emails, and web cases
- Oversee documentation, testing, and adherence to development standards
- Participate in business development by identifying and referring potential customers
Qualifications
- Bachelor’s degree in a related field or equivalent work experience
- 3+ years of experience administering or consulting with Salesforce
- Salesforce certifications (Administrator, Advanced Administrator, or Platform App Builder) preferred
- Familiarity with relational databases (e.g., SQL Server, MySQL, Access)
- Experience with functional specifications and process journey mapping
- Background in banking or financial services preferred
- Strong communication skills, including end-user training experience
- Ability to manage multiple projects in a fast-paced environment
- Self-motivated, adaptable, and comfortable working with cloud-based technologies