About the Company

ImageTrend, Inc., based in Eagan, MN, develops software and analytics tools for emergency services, hospitals, fire departments, and community health programs. Its focus lies in enabling connected, patient-centered solutions that improve care delivery and operational coordination. With a strong emphasis on integration, user experience, and innovation, ImageTrend supports public safety and healthcare organizations through scalable technologies and dedicated services.

About the Role

Reporting to the Director of Enterprise Applications, the Salesforce Administrator will manage and enhance ImageTrend’s CRM platform. This position plays a key part in supporting Sales, Marketing, and Finance teams, ensuring that tools, data, and workflows are set up for effective collaboration and operational clarity in the SaaS healthcare and public safety sectors. The role also covers administration of related business tools including CPQ, marketing automation, billing, and cross-system integrations. Focus areas include system configuration, automation, reporting, and continuous improvement of processes that support company-wide goals.

Key Responsibilities

Configure and maintain Salesforce Sales and Service Cloud environments
Manage users, roles, permissions, workflows, Flows, objects, fields, dashboards, and reports
Act as the primary contact for Salesforce-related questions, training, and issue resolution
Collaborate with teams across departments to improve pipeline tracking, account data, and forecasting
Ensure clean data transfer and alignment between Salesforce and tools such as monday.com, DealHub, NetSuite, and HubSpot
Administer connected applications and assist with upgrades, integrations, and troubleshooting
Document processes and build training resources to support system adoption
Lead or contribute to internal projects aimed at reducing manual effort and increasing process consistency
Travel as needed for onboarding, events, or team collaboration

Requirements

Degree in Information Systems, Business, or related area (or equivalent experience)
Salesforce Administrator Certification (Advanced Admin or Platform App Builder preferred)
Previous experience administering Salesforce in a SaaS organization
Knowledge of Salesforce automation tools such as Flows, Validation Rules, and Process Builder
Experience with CPQ tools (DealHub preferred), CRM Analytics or similar platforms
Strong communication and organizational skills
Experience working with integrated systems like NetSuite, ZoomInfo, HubSpot, Monday.com, and Zapier is a plus
Detail-oriented with a structured approach to solving problems
Comfortable working both independently and within a team
Willing to travel up to 10% based on role requirements

To learn more about this role, please check the official website listed below:

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