Multiverse
The upskilling platform for AI and tech adoption
Connect with This Employer:About the Company
Multiverse is a leading upskilling platform driving AI and tech adoption. Partnering with over 1,500 companies across the US and UK, Multiverse delivers innovative learning experiences that enhance workforce skills at every career stage. Their apprenticeships focus on developing critical abilities in AI, data, and technology, helping learners generate measurable business impact, with over $2 billion in ROI for employers. Since its $220 million Series D funding in 2022, Multiverse has become the UK’s first EdTech unicorn and continues expanding with 800+ employees globally.
About the Role
Multiverse is seeking a Salesforce Administrator to build and maintain Salesforce solutions that boost operational efficiency, revenue tracking, and user experience for Go-To-Market teams. This position is part of the Revenue Operations group, reporting to the Head of GTM Systems, and requires close collaboration with Sales Operations, Strategy & Operations, and Data & Insights teams. The ideal candidate will act as a trusted Salesforce expert, providing guidance on system design, enablement, and architecture for internal stakeholders.
Key Responsibilities:
Solution Development
- Gather business requirements to understand priorities
- Design, build, and maintain tailored Salesforce solutions, including complex flows, custom objects, validation rules, reports, dashboards, and integrations
- Follow best practices for development lifecycle and manage sandbox deployments weekly
- Collaborate with technical partners to build and support integrations with other systems like the Multiverse platform and data warehouse
- Support the Head of Systems in shaping Salesforce strategy and roadmap
System Administration & Support
- Provide tactical support to around 270 Salesforce users, managing access controls, permissions, feature requests, reports, and dashboards
- Handle user provisioning, licensing, and group memberships
- Monitor system usage and proactively address issues
- Develop and deliver training programs for various user groups
Requirements:
- 3 to 4 years’ experience as a Salesforce Administrator or Developer, primarily with Sales Cloud and Service Cloud
- Expertise in Salesforce security configuration including profiles, permission sets, role hierarchies, and access policies
- Proven troubleshooting and debugging skills within Salesforce
- Demonstrated success in building Salesforce applications and delivering large projects end-to-end
- Experience with architectural design and automation including complex flows, validation rules, and third-party integrations
- Strong skills in requirements gathering and innovative problem-solving leveraging latest Salesforce releases
- Excellent communication and stakeholder influence
- Knowledge of upcoming Salesforce features and releases
Preferred Qualifications:
- Salesforce Administrator (ADM201) or Platform Builder certification
- Familiarity with Apex classes, triggers, and Lightning Web Components
Benefits:
- 27 days annual leave plus additional wellbeing and volunteer days, and 8 bank holidays
- Comprehensive health and wellness benefits including private medical insurance, life insurance, gym membership, mental health support, and more
- Flexible hybrid and remote work arrangements, with weekly London office visits and up to 45 days working abroad per year
- Regular social events, company-wide initiatives, and office amenities