Roadie
Yep, we can deliver that.
Connect with This Employer:About the Company
Roadie, a UPS company, is a premier logistics and delivery platform offering unmatched delivery reach, flexibility, and visibility. Serving 97% of U.S. households across 30,000+ zip codes, Roadie supports a wide range of logistics needs—from same-day local deliveries to big and bulky item transportation. Powered by a national network of over 310,000 independent drivers, Roadie helps retailers and businesses solve complex delivery challenges with scalable, customer-focused solutions.
About the Role
This role offers an exciting opportunity for a skilled Salesforce Administrator to lead the management, configuration, and optimization of Salesforce Service Cloud for the Customer Experience (CX) team. The role focuses on maximizing the value of Salesforce by enhancing operational workflows, driving efficiency, and delivering superior customer service. This individual will collaborate across multiple teams, manage key platform initiatives, and help shape the future of Salesforce use at Roadie.
Key Responsibilities
- Configure and optimize Salesforce Service Cloud workflows, fields, layouts, and integrations
- Identify and implement process improvements to enhance team productivity and customer satisfaction
- Ensure data accuracy, compliance, and security within the Salesforce instance
- Manage end-to-end Salesforce projects, including integrations and system upgrades
- Create and maintain actionable reports and dashboards for stakeholders
- Collaborate with teams across the business to gather requirements and deliver scalable solutions
- Maintain up-to-date documentation on Salesforce usage and configuration
- Manage vendor relationships and explore emerging technologies like AI and automation
- Stay current on Salesforce updates to help shape the platform’s strategic roadmap
Required Skills
- 2+ years of experience as a Salesforce Administrator
- Salesforce Certified Administrator (required)
- Hands-on experience with Salesforce Service Cloud
- Familiarity with custom objects, flows, process builder, and validation rules
- Skilled in building and maintaining Salesforce reports and dashboards
- Comfortable with training users and creating documentation
- Strong communication and collaboration skills
- Detail-oriented and self-motivated with a focus on process optimization
Preferred Qualifications
- Salesforce Advanced Administrator certification
- Salesforce Certified AI Associate
- Salesforce Service Cloud Consultant certification
Benefits
- Competitive compensation
- 100% employer-paid health insurance premiums
- 401(k) with company match
- Tuition and student loan repayment assistance
- Unlimited PTO with monthly 3-day weekends
- Monthly work-from-home stipend
- Paid sabbatical for long-tenured team members
- Cutting-edge tech tools and flexible work environment