The Guardian
Independent journalists since 1821. Follow us here for news you can trust
Connect with This Employer:About the Company
Guardian News & Media (GNM) publishes theguardian.com, one of the world’s top English-language news websites, with a strong presence in the US and Australia. The Guardian’s digital audience is global, with two-thirds of traffic coming from outside the UK. The organization has a rich history, publishing the Guardian newspaper since 1821. Known for its investigative journalism, GNM has produced high-profile reports, including the Cambridge Analytica, Paradise, and Panama Papers investigations, as well as the Pulitzer Prize and Emmy-winning NSA revelations.
About the Role
Join a global, inclusive team at The Guardian, known for its fearless investigative journalism. With a diverse range of award-winning journalists, digital experts, and commercial professionals, the organization is committed to making an impact while fostering an inclusive culture.
Responsibilities:
- Provide support for user queries, changes, and improvements, acting as the main Salesforce contact within the organization.
- Identify risks and opportunities, addressing system and user issues promptly and efficiently.
- Configure and customize Salesforce in a complex environment with large data volumes, ensuring a structured approach to system enhancement.
- Collaborate with the Integration/Development team and other technology staff to maintain system performance.
- Work with business partners to ensure application integration and system efficiency.
- Create and maintain application support documentation, share Salesforce knowledge, and provide training as needed.
Requirements:
- Proven experience in Salesforce administration or support roles.
- Strong understanding of Cloud technologies and CRM processes.
- Effective communicator, able to translate technical issues to non-technical stakeholders.
- Skilled in analyzing business requirements and delivering solutions.
- Committed to continuous improvement and driving positive change.
- Salesforce ADM201 certification is desirable, but relevant experience will also be considered.
Benefits:
- Culture & Wellbeing: Inclusive workplace with forums for employee voice. Access to free yoga, pilates, gym membership, and cycling benefits.
- Learning & Development: Opportunities for professional growth and access to vocational courses and apprenticeships.
- Work Environment: Enjoy versatile meeting rooms, a vibrant communal area, and a canteen with canal views.
- Additional Benefits: 30 days of annual leave, pension scheme with generous employer contributions, volunteering days, life cover, healthcare, sick pay, dental insurance, and more.