Salesforce Engineering Manager

About the Company

Hargreaves Lansdown is the UK’s leading investment platform for private investors, headquartered in Bristol. For over 40 years, the company has helped clients save time, reduce tax, and grow their investments. Trusted by more than 1.9 million clients, Hargreaves Lansdown offers a comprehensive service that lets investors consolidate ISAs, pensions, SIPPs, and savings into a single, easy-to-manage account, giving them full control over their financial future.

About the Role

As Hargreaves Lansdown grows, the investment in Salesforce as a key platform continues to deepen. This role offers a rare chance to lead the expansion and evolution of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge solutions. The Engineering Manager will shape and scale the Contact Centre and Client Engagement platforms, driving smart, personalized experiences for clients using the latest Salesforce features. The ideal candidate will have a solid Salesforce technical background and proven experience leading high-performing engineering teams. This role involves setting engineering standards, overseeing architecture, ensuring platform reliability and scalability, and nurturing a culture of continuous progress. It’s an opportunity to lead one of the most advanced Salesforce implementations within UK financial services.

Key Technical Responsibilities

• Lead the design and delivery of Salesforce solutions supporting Contact Centre and Client Engagement functions using Service Cloud, Einstein AI, and other advanced tools.
• Define and maintain engineering best practices, governance, and development standards for quality and scalability.
• Manage release planning, technical dependencies, and delivery milestones collaboratively.
• Monitor and optimize platform performance, ensuring availability and efficient resource use.
• Keep abreast of Salesforce updates to integrate new features and innovations.
• Ensure compliance with security, privacy, and data governance requirements.
• Track and improve technical metrics like uptime, performance, and incident resolution.

Leadership & Team Management

• Build and lead a talented Salesforce engineering team, including recruitment, onboarding, and career development.
• Provide coaching and mentorship to promote growth and technical excellence.
• Foster a culture of accountability, ownership, and continuous improvement.
• Maintain hands-on involvement when needed, especially in early development phases.
• Encourage collaboration and inclusiveness aligned with company values.

Cross-Functional & Strategic Collaboration

• Act as a bridge between engineering and business stakeholders to communicate priorities and progress.
• Work with product owners, compliance, operations, and technology partners to align platform capabilities with business objectives.
• Optimize investment returns from the Salesforce platform through effective license management and vendor collaboration.
• Contribute to long-term planning and broader digital engagement strategies.
• Influence client engagement solutions through data-informed, customer-focused design decisions.
• Promote alignment across architecture, delivery, support, and security teams to ensure end-to-end success.

Responsibilities

• Lead and expand the internal Salesforce engineering team.
• Design and implement advanced Salesforce solutions for the Contact Centre.
• Collaborate with stakeholders to align technical delivery with business and regulatory needs.
• Set and uphold engineering standards for scalable, secure Salesforce platforms.
• Mentor engineers to foster a proactive, learning-focused environment.
• Translate strategic business needs into actionable engineering plans.
• Monitor platform health and drive continuous improvements.
• Ensure platform reliability, responsiveness, and cost-efficiency.
• Stay updated on Salesforce innovations and integrate relevant features.
• Support HL’s wider technology roadmap for client engagement and digital services.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related discipline, or equivalent experience.
• Salesforce Administrator Certification (ADM 201) preferred.
• Strong grasp of Salesforce best practices and platform capabilities.
• Excellent problem-solving and analytical skills.
• Proven project management abilities and experience handling multiple initiatives.
• Strong communication and interpersonal skills for effective teamwork.

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