About the Company

Titan specializes in innovative solutions that enable businesses to create web portals, sign documents, send surveys, automate contracts, complete forms, and more, all with just a few clicks. Fully integrated with Salesforce, Titan ensures smooth real-time data exchange with the world’s leading AI-powered CRM. Known for its scalable software, Titan has become a trusted choice for Salesforce integration, offering fast implementation, no-code functionality, and industry-specific solutions for sectors like healthcare, education, finance, and retail.

About the Role

TITAN is a platform designed for native Salesforce and SAP integration, offering a code-free solution that enhances digital engagement for Salesforce and SAP projects. The role of Salesforce Support Specialist involves assisting partners and clients in successfully implementing and utilizing TITAN products alongside Salesforce and SAP systems. This is a remote position based in the Philippines, providing the opportunity to collaborate with clients worldwide.

Responsibilities

User Management: Manage user accounts and profiles, including creation, modification, and deactivation. Handle user permissions, roles, and access settings to align with job requirements.
Data Management: Maintain data accuracy and integrity, perform regular data imports and exports, and manage security and sharing settings.
Customization and Configuration: Configure Salesforce to meet business needs, including creating custom objects, fields, workflows, page layouts, formulas, and record types.
Training and Support: Conduct training sessions to ensure effective use of Salesforce. Provide ongoing support, addressing user inquiries and resolving issues.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
1-2 years of hands-on experience as a Salesforce Administrator.
Salesforce Administrator certification.
Proficiency in Salesforce configuration, customization, and integration.
Strong communication and interpersonal skills.
Analytical and problem-solving capabilities.
Ability to work independently and in a collaborative remote setting.
Fluency in English, with professional communication skills.
Availability to work in the US Central Time Zone.

Benefits

Remote work flexibility with a supportive team.
Opportunities to work with industry-leading clients and engage with advanced technologies.
Competitive compensation and prospects for professional growth.
A supportive environment that encourages a healthy work-life balance.

Diversity Policy

TITAN values diversity and is committed to equal opportunities for all. Hiring decisions are made without discrimination based on race, gender, culture, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

For the full job description and further details, visit the employer’s official website:

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