AAA Washington
More local than you think, more services than you know. More A’s Means Better Ways.
Connect with This Employer:About the Company
AAA Washington is the Pacific Northwest’s largest and most trusted provider of emergency road service. Beyond towing, AAA Washington is also the largest leisure travel agency and personal lines insurance agency in the state. The company prides itself on creating an inclusive, flexible, and supportive work environment. AAA Washington was ranked as a 2024 Best Workplace by Puget Sound Business Journal and awarded Employer of the Year by the Association of Washington Business.
About the Role
AAA Washington seeks a Salesforce Administrator to provide advanced administrative support for Salesforce Financial Cloud and Field Service platforms. The role involves system optimization, change management, troubleshooting, and ensuring effective collaboration across business teams. This is an exciting opportunity to help drive operational efficiency and contribute to the company’s strategic goals.
Key Responsibilities
- Configure and optimize Salesforce systems including Sales, Service, and Field Service Clouds.
- Manage user setups, profiles, roles, permissions, and report generation.
- Collaborate with business stakeholders to define and implement technical solutions.
- Identify and resolve issues with system integrations, ensuring alignment with business objectives.
- Lead system maintenance including security reviews and release updates.
- Provide user support, training, and documentation for ongoing platform improvements.
- Optimize data quality, automate workflows, and enhance Salesforce functionality.
Qualifications
- Bachelor’s degree in business, project management, or a related field.
- 5+ years of experience as a Salesforce Administrator.
- Strong knowledge of Salesforce platform and Field Service module.
- Experience with Salesforce configuration, automation, and reporting.
- Certification as a Salesforce Administrator (ADM 201) preferred.
- Agile and Waterfall project delivery experience.
- Proficiency with tools such as Salesforce, Microsoft Office Suite, and others.
Benefits
- Medical, dental, vision, and prescription drug coverage from day 1.
- Up to 22 days of PTO plus 11 paid holidays.
- 401(k) with company match.
- Paid volunteer time off and on-demand pay.
- Discounts on travel, insurance, and memberships.
- Professional development and paid training opportunities.
- Flexible work environment with hybrid options.