Knape & Vogt
Connect with This Employer:About the Company
Knape & Vogt Manufacturing Company, established over 125 years ago in Grand Rapids, is a global leader in the design, manufacturing, and distribution of functional hardware and storage components. Serving industries like home centers, hardware chains, and original equipment manufacturers, Knape & Vogt specializes in office and healthcare ergonomics and storage solutions.
About the Role
Knape & Vogt is seeking an experienced Senior Salesforce Administrator to lead and optimize the global Salesforce platform. This is a great opportunity to take ownership of the Salesforce platform and collaborate with cross-functional teams to implement innovative solutions that enhance business processes and improve system performance.
Key Responsibilities
- Own and optimize the global Salesforce platform.
- Manage user accounts, roles, and profiles, ensuring proper access and security.
- Configure Salesforce settings and features for scalability.
- Maintain data integrity and quality, creating and managing reports and dashboards.
- Provide troubleshooting support and user training on best practices.
- Analyze business processes to identify areas for improvement and optimize Salesforce usage.
- Gather requirements from stakeholders and define project roadmaps.
- Work with cross-functional teams to implement solutions, conduct testing, and troubleshoot.
- Utilize strong analytical, communication, and problem-solving skills.
- Design and develop custom applications, integrations, and enhancements within Salesforce.
- Evaluate and recommend Salesforce offerings like Service Cloud, Marketing Cloud, and Salesforce Inbox.
- Write and maintain Apex, Visualforce, and Lightning Web Components solutions.
- Ensure customizations are secure, scalable, and adhere to best practices.
- Develop architectural solutions aligning with business objectives.
- Design data models, integrations, and system frameworks for high performance and reliability.
- Collaborate with business stakeholders to ensure a cohesive technical strategy.
- Stay updated on Salesforce best practices, security standards, and architectural principles.
What You’ll Bring
- Experience: 3+ years of experience in Salesforce administration, analysis, development, or architecture.
- Education: Bachelor’s degree in Business, Marketing, or a comparable field.
- Skills: Strong proficiency in Salesforce, including custom applications, integrations, user access, and data integrity.
- Business Skills: Deep understanding of CRM best practices, sales processes, and customer lifecycle management.
- Technical Skills: Knowledge of Salesforce features (Sales Cloud, Service Cloud, Marketing Cloud) and proficiency in Microsoft Office Suite.
Why Join Knape & Vogt
- Competitive salary with benefits like medical, dental, vision, PTO, and more.
- 401K with company match.
- Generous paid time off, including 11 holidays.
- Tuition reimbursement and employee discount programs.
- Opportunity to work in a collaborative environment with room for growth and development.