Top Salesforce Apps for Government

Introduction: Modernizing Public Service Delivery

Imagine a world where government services are delivered not with frustrating delays and endless paperwork, but with speed, transparency, and ease. How can public agencies achieve this?

Government agencies face increasing pressure to modernize, as traditional systems struggle with efficient service delivery, citizen engagement, and data security. This drives a shift towards a digital-first approach in public administration. As an example, you can take a look at the infographic from the Salesforce Connected Government Report on the challenges faced by the government industry:

Salesforce has emerged as a powerful platform for public sector organizations, offering flexible and secure Salesforce solution platforms for government. It provides a unified view of the people they serve, automates workflows, and supports data-driven decision-making.

The Salesforce AppExchange offers thousands of specialized applications. For the needs of the government industry, it provides pre-built solutions for unique public sector challenges, from procurement to citizen engagement. These commercial offerings must meet strict public sector requirements for data security and compliance. 

This article explores a selection of top Salesforce apps specifically designed to help government agencies. Just as there are dedicated education apps Salesforce to transform learning institutions, these government solutions aim to streamline operations, improve service delivery, and enhance security. 

The applications cover a range of functions, including managing government contracts, improving municipal services, streamlining human resources, enhancing data security, and supporting government relations. 

Choosing the Right Tools: Our Selection Process for Government AppExchange Solutions

This list of government-focused Salesforce apps was created in June 2025 from the AppExchange’s government industry category, with a focus on tools that directly address real challenges in government work. Our review prioritized apps that are either native to Salesforce or deeply integrated. 

Though it’s worth noting that agencies looking to streamline internal file workflows will also find useful options for Salesforce document management integration on the AppExchange.

Core Criteria for Evaluation of Government Apps

We applied several key criteria to ensure selected apps offer real value to government agencies:

• Industry Alignment and Public Sector Relevance: Apps designed for federal, state, and local government bodies were prioritized, including solutions for citizen services and administration. MUNIvers, for example, supports local government.  
• Functionality and Core Use Cases: Focus was on critical government functions: procurement, human resources, citizen engagement, and data management. Salesforce Compatibility and Native Integration: The tools had to work effectively within Salesforce. Preference was given to native applications or those with deep integrations for smooth data flow.  
• Proven Results and User Feedback: Customer reviews, product maturity, and real-world deployment information were considered. As an example, apps like SAM.gov Connector and MUNIvers have 5-star ratings.  
• Security and Compliance Posture: Given sensitive government data, applications demonstrating strong security features, data privacy controls, and compliance capabilities were sought, e.g., Astrix Security prevents data leakage.  
• Addressing Diverse Government Needs: Our selection aimed for a balanced representation of tools serving various government branches. Applications supporting broader government responsibilities.  

1. SAM.gov Connector

Overview 

TechnoMile’s SAM.gov Connector is a Salesforce app that helps government contractors, aerospace and defense companies, and other federal contractors manage requests. It integrates SAM.gov directly with Salesforce, allowing Business Development, Capture, and Proposal teams to search for and import solicitation details and documents into related opportunities with a single click. This feature saves time and gets rid of manual data entry.

Key Features

• Streamlined Solicitation Tracking: Automatically pulls solicitation details and documents from SAM.gov into Salesforce opportunities, useful for government Salesforce apps.
• Up-to-date Information: Keeps BD, Capture, and Proposal teams current on the latest solicitation details.
• Automated Updates: Once linked, any changes or new documents on SAM.gov are automatically visible on the Salesforce opportunity record.
• Time-Saving: Eliminates the need for manual data entry, making processes more efficient.

Pricing: From $5,000 USD/company/year. $300 USD/user/year per user.

Rating: ⭐⭐⭐⭐⭐ 5.0 (2+ reviews)

Link: SAM.gov Connector

2. MUNIvers

Overview 

MUNIvers by Agilyx MUNIvers Pty Ltd is a suite of solutions built on Salesforce, specifically designed for local government. It aims to modernize operations for municipalities, moving beyond outdated systems for managing property taxes and utility billing. The app focuses on improving community engagement, streamlining data management, and enhancing the user experience for both citizens and municipal employees. It offers robust security and scalability as it’s built natively on the Salesforce platform.

Key Features

• Intuitive User Portal: Provides comprehensive self-service options for citizens.
• Seamless Integration: Ensures smooth data flow from users to back-end systems, digitizing critical data instantly, which is key for Salesforce solutions for central government.
• Benchmark Reporting and Performance Dashboards: Helps with data-driven decision-making using real-time property, billing, and constituent data.
• Workflow Automation: Reduces administrative tasks and boosts efficiency by automating citizen requests, applications, and queries.
• Balance Transfer: Allows for overdue utility balances to be transferred to tax accounts for recovery or sent to collections.
• Intuitive Error and Warning Review: Streamlines tracking and follow-ups for re-reads and pending bills.
• Cloud-Built and Mobile-Enabled: Accessible 24/7 for employees and citizens, transforming municipal efficiency.

Pricing: Starts at $6,489 CAD/organization/year. Volume discounts and flexible pricing models are available upon contacting the vendor.

Rating: ⭐⭐⭐⭐⭐ 5.0 (1+ review)

Link: MUNIvers

3. EmployeeLink

Overview 

EmployeeLink by Kentro is a Salesforce-native app built to help government HR and Learning & Development teams manage employee credentials, certifications, and licenses. It provides streamlined workflows for reviewing, submitting, and tracking these important documents. The app is designed to ensure efficiency and compliance within agencies, coming pre-loaded with over 3,000 industry-standard credentials for quick setup.

Key Features

• Credential Management: Centralized tracking, review, and management of employee certifications, licenses, and credentials, with customizable types to fit agency-specific needs.
• Submission Workflow: A user-friendly process for employees to submit credentials, with automated routing for HR approval, which helps with integration of Salesforce tools for government.
• Approval Workflows: Streamlined, automated workflows for HR teams to efficiently review and approve submitted credentials.
• Role-Based Access Control: Secure access to credential data through role-based permissions for employees, managers, and HR teams.
• Search & Filter Functionality: Allows quick location of specific credentials or employee profiles using advanced search and filter options.
• Alerts & Notifications: Provides automated expiration alerts to employees and managers and configurable custom notifications based on agency policies.
• Credential Tracking and Dashboards: Maintains a historical log for auditing and offers real-time dashboards to monitor credential status, expirations, and compliance metrics.

Pricing: Free.

Rating: ⭐⭐⭐⭐⭐ 5.0 (1+ review)

Link: EmployeeLink

4. Astrix Security

Overview 

Astrix Security from ASTRIX SECURITY LTD provides a platform focused on securing “non-human identities” across various systems, including Salesforce. Non-human identities refer to digital identities used by applications, services, or devices to perform automated tasks and interact with other systems, such as API keys, service accounts, or OAuth tokens. This platform offers continuous discovery, security posture management, threat detection, and automated responses for these identities. For government agencies, where numerous integrations and automated processes are common, this tool aims to protect against supply chain attacks and data leakage and ensure compliance by managing and securing app-to-app connections.

Key Features

• Continuous Discovery: Automatically finds and inventories non-human identities, providing a full and current view of all access credentials.
• Threat Detection: Uses a logic engine to identify external connection threats, misuse of integrations, and unusual activity, protecting against integration risks.
• Real-Time Alerts: Sends immediate notifications for suspicious app behavior, allowing quick action to reduce potential threats.
• Automatic Remediation Workflows: Implements built-in policies and custom workflows for fast responses to identified risks, streamlining the fix process.
• Visibility into App-to-App Connections: Offers a combined view of all connections between applications, including third-party and internal systems, for thorough monitoring.
• Compliance and Security: Balances strong security with minimal impact on productivity, helping government agencies maintain compliance without slowing down operations.
• Prevention of Supply Chain Attacks and Data Leakage: Protects against unauthorized access and data breaches by managing and securing app-to-app connections, which is vital for Salesforce government solutions.

Pricing: $1,000 USD/company/year. Free trial available for 90 days.

Rating: No ratings yet.

Link: Astrix Security

5. Government Applications Pack – Digital Public Services

Overview 

The Government Applications Pack by Arcus Global Ltd is a foundational Salesforce application designed to deliver core business utilities for public sector operations, including central, devolved, and local government. It provides common elements for public service delivery and includes “out of the box” extensions for various lines of business. This pack aims to support UK public sector organizations by offering features specifically developed for the government, such as financial management, data security, task automation, and multi-channel communications, all built on the Salesforce platform.

Key Features

• Multi-Channel Communications: Supports communication with citizens, businesses, and other stakeholders through letters, two-way emails, SMS, and secure online portals.
• Centralized Financial Management: Includes fee calculation and integrated online and telephone payment channels with major payment providers in the government marketplace.
• Data Security Management: Allows complex data sharing among citizens, businesses, and government organizations, including public publishing, while maintaining security.
• Integration with GIS Platforms: When used with Arcus Gazetteer, it integrates with common GIS platforms like ESRI and Cadcorp, allowing records to be created, found, queried, and linked from within Salesforce.
• Pre-built Extensions: Immediately allows deployment of extensions for the built environment, regulatory services, environmental health, waste collection, and more.

Pricing: Starts at £5 GBP/user/month, with a 30-day free trial available. The minimum order value is £6000 per annum. Pricing with embedded (OEM) licenses is available upon request.

Rating: No ratings yet.

Link: Government Applications Pack – Digital Public Services

6. MedPro Systems – DirectID Healthcare Data for Life Sciences

Overview 

DirectID by MedPro Systems LLC provides a customized database integration within Salesforce for healthcare organizations, particularly those in the life sciences industry. It allows users to search for and bulk load MedProID Healthcare Professional (HCP) and Healthcare Organization (HCO) data directly into Salesforce. This tool is designed to help with real-time access to licensing and demographic data, enabling efficient updates to records and supporting compliance objectives such as PDMA validation and Aggregate Spend reporting, which can be critical for government healthcare agencies.

Key Features

• Real-time HCP/HCO Data: Provides real-time search capabilities of MedProID HCP license databases or allows batch loading for CRM updates.
• Targeting and Updating Records: Helps locate new HCP targets or update existing records for sales, marketing, and operational efforts.
• Compliance Data Capture: Captures key licensing and demographic data attributes needed for PDMA validation and Aggregate Spend reporting, crucial for government apps for Salesforce in the healthcare sector.
• Configurable Reporting: Can be configured to deliver data for specific Corporate Integrity Agreements or other reporting needs.
• Extensible: Supports all standard and custom Salesforce objects, extending standard duplicate rules and flows to create rich, tailored experiences.

Pricing: DirectID – Salesforce.com Search Tool and DirectID – Salesforce.com Bulk Tool each start at $15,000 USD/company/year.

Rating: No ratings yet.

Link: MedPro Systems – DirectID Healthcare Data for Life Sciences

7. Referoo

Overview 

Referoo by Referoo Pty Ltd is a comprehensive online tool for conducting employment checks, including reference and background checks. It is designed to help organizations, including government agencies quickly and securely process candidate screening. The app is customizable to suit any business size and integrates directly with Salesforce through Referoo Hub, centralizing all employment screening information. It aims to streamline hiring processes and provide a better candidate experience.

Key Features

• Fast and Secure Background Checks: Speeds up hiring by offering quick and secure checks from references to ID verification, with built-in fraud detection.
• Customizable Checks: Allows organizations to tailor checks to their specific needs.
• Seamless Salesforce Integration: Referoo Hub integrates directly into Salesforce, using no custom fields, to keep all employment screening information in one central location.
• Comprehensive Suite of Checks: Offers various checks, including Reference Checks, Background Checks, ID Checks, Right to Work Checks, and Work History Checks.
• Streamlined Workflows: Designed to make it easier to order, review, and finalize all employment checks in a few clicks.

Pricing: Monthly and annual plans are available. Referoo Hub starts at $1 AUD/company/month.

Rating: No ratings yet.

Link: Referoo

8. Tender Central

Overview 

Tender Central by CUBE RM is an AI-powered, end-to-end solution designed to transform how organizations, particularly those in the Pharma & MedTech industries, discover and manage tenders globally. While the description focuses on specific industries, its core functionalities, powered by AI and Natural Language Processing (NLP), offer significant benefits for any entity involved in tender processes, including government agencies seeking to manage their procurement or businesses bidding on government contracts. It aims to improve visibility into opportunities, provide market intelligence, and increase success rates for bids.

Key Features

• Improved Tender Visibility: Uses Natural Language Processing (NLP) to discover and prioritize new tender opportunities by connecting to multiple online tender sources, which could be useful for government Salesforce solutions for procurement.
• Gain Market Intelligence: Offers advanced Market & Competitive Intelligence and tracks tender outcomes and sales performance to support data-driven decision-making.
• Increase Success Rates: Provides optimal price suggestions for tenders to maximize revenue, profit, or chances of winning, using machine learning.
• End-to-End Tender Management: Supports all stages of the tendering process, including discovery, qualification, preparation, evaluation, approvals, and submission.
• Seamless Team Collaboration: Centralizes tender management in one unified platform for better team cooperation.
• Daily Updates: Provides daily updates on relevant tenders and award data.

Pricing: A limited solution is available for free. The paid plan starts at €20,000 EUR/company/year. Tailored pricing options are available.

Rating: No ratings yet.

Link: Tender Central

9. Leadership Connect: Government Data

Overview 

Leadership Connect: Government Data from Leadership Connect is an app designed for public sector, government, and government affairs teams working with the US Government. It integrates Leadership Connect’s extensive public sector data directly into Salesforce, providing deep profile information on Accounts, Contacts, and Leads. This app aims to solve common challenges in government relations by offering quick access to relevant data, helping users identify key decision-makers, track opportunities, and build relationships more effectively.

Key Features

• Deep Profile Information: Automatically displays detailed profile information from Leadership Connect directly on Accounts, Contacts, and Leads within Salesforce.
• Seamless Data Integration: Allows users to create matches with existing Salesforce records or push new Contacts and Leads from the Leadership Connect web app into Salesforce.
• Actionable Insights: Enables browsing of Leadership Connect accounts and contacts within Salesforce for actionable insights.
• Access to Deeper Functions: Provides easy navigation to the Leadership Connect web app for more in-depth features like networks, organizational charts, and federal spending data, crucial for the Salesforce for government solution.
• Streamlined Workflow: Combines Leadership Connect data and user experience with daily workflows, aiming to reduce manual data entry and save time.

Pricing: The default plan starts at $1,000 USD/company/month. Final pricing depends on group company size, data needs, and use case. 

Rating: No ratings yet.

Link: Leadership Connect: Government Data

10. Aisera Assist

Overview 

Aisera Assist by Aisera, Inc., is a Salesforce app that brings intelligent automation to ticket resolution and agent productivity. It’s designed to automatically classify, route, and resolve tickets across various domains like IT, HR, Customer Service, Facilities, and Legal. This helps in providing faster resolutions and offers AI-powered recommendations to human agents. For government agencies, this means a potential reduction in response times for citizen queries, improved efficiency in internal support, and better use of agent time.

Key Features

• Reduce Mean-Time-to-Resolution (MTTR): Automates ticket classification, routing, and correlation with self-service features to shorten issue resolution time.
• Increase Agent Productivity: Boosts efficiency by allowing agents to search and find relevant resolutions across multiple knowledge sources.
• Improve Agent Onboarding: Minimizes agent training by closing knowledge gaps through real-time learning from resolved ticket notes.
• Auto-Classify and Route Tickets: Uses AI to classify and route tickets to the correct teams based on request type, sentiment, and urgency.
• AI-Powered Recommendations: Provides AI-based recommendations to agents on similar tickets, next best actions, and resolution notes.
• Auto-Resolve Tickets: Can automatically resolve tickets based on a confidence threshold.

Pricing: Minimum order of 10,000 requests is $150,000 USD/Service Agent/year. Pricing for 50,000 requests is $250,000 USD/Service Agent/year. Discounts are available for nonprofits.

Rating: No ratings yet.

Link: Aisera Assist

Empowering Public Service: A Recap of Essential Salesforce Government Solutions

The digital transformation of government is essential for delivering efficient, transparent, and responsive public services.

The Salesforce AppExchange offers a powerful ecosystem of specialized applications that directly address these evolving needs by empowering agencies to operate more effectively by streamlining procurement, enhancing citizen engagement, and ensuring robust data security. They reduce manual effort, improve decision-making with real-time data, and build stronger relationships with constituents. 

Many applications leverage AI and advanced analytics, shifting governance from reactive problem-solving to proactive, data-driven strategies for more effective public service delivery.  

Quick Recap: Top Salesforce Apps for Government

To help quickly recall the key solutions discussed, here is a summary of the top Salesforce apps for government agencies:

1. SAM.gov Connector by TechnoMile streamlines government contract solicitation tracking by integrating with SAM.gov, eliminating manual data entry.  
2. MUNIvers by Agilyx MUNIvers Pty Ltd modernizes local government operations, improving community engagement, data management, and citizen services for property taxes and utility billing.  
3. EmployeeLink by Kentro manages employee credentials, certifications, and licenses for government HR and L&D teams, ensuring efficiency and compliance.  
4. Astrix Security from ASTRIX SECURITY LTD secures non-human identities across systems, including Salesforce, protecting against supply chain attacks and data leakage for government agencies.
5. Government Applications Pack – Digital Public Services by Arcus Global Ltd provides foundational business utilities for public sector operations, supporting task automation, multi-channel communications, and financial management.  
6. MedPro Systems – DirectID Healthcare Data for Life Sciences by MedPro Systems LLC integrates healthcare professional and organization data into Salesforce for compliance and record updates, crucial for government healthcare agencies.  
7. Referoo by Referoo Pty Ltd offers a comprehensive online tool for fast and secure employment reference and background checks, streamlining hiring for government agencies.  
8. Tender Central by CUBE RM is an AI-powered solution for global tender discovery and management, improving visibility and success rates for organizations involved in procurement.  
9. Leadership Connect: Government Data by Leadership Connect integrates extensive public sector data into Salesforce, helping government affairs teams identify decision-makers and build relationships.
10. Aisera Assist by Aisera, Inc. brings intelligent automation to ticket resolution and agent productivity, reducing response times for citizen queries and improving internal support.  

Looking Ahead: The Future of Government Digitalization

As government agencies continue their digitalization journey, the demand for specialized, secure, and user-friendly applications will only grow. The AppExchange remains a vital resource, offering innovative solutions that help public servants meet complex demands. 

The AppExchange’s evolution suggests a future where highly specialized solutions will optimize specific public sector workflows, moving beyond general CRM capabilities to address detailed administrative challenges.