Top Salesforce Apps for Retail

Introduction: Unlocking Retail Growth with Salesforce Apps

Imagine that you’re a retailer. How can you deliver smooth shopping experiences when online orders, in-store visits, and customer service all run on different systems? Many retail teams still rely on disconnected tools, spreadsheets, or outdated software that slow down operations and make it harder to keep customers engaged.

Salesforce has become a trusted platform for retailers who want to centralize their operations and connect every customer touchpoint, from e-commerce to service centers and loyalty programs. The decision to implement Salesforce for retail stores leads to better processes and insights. But the real strength comes from specialized applications on AppExchange.

Today, we are going to explore the best AppExchange solutions that help businesses reduce manual work, manage inventory and fulfillment, prevent fraud, and deliver personalized customer experiences at scale.

How We Selected the Best Salesforce Retail Tools

Did you know that retail is one of the most competitive industries, and not every app on AppExchange is built to handle the daily realities of running stores and online channels? To build this list, we reviewed the Retail industry category on AppExchange in September 2025 and focused on solutions that retailers actually use to solve operational challenges.

We applied clear criteria to select the most impactful applications:

• Retail-specific value – Apps designed or optimized for inventory, fraud prevention, customer service, loyalty, or omnichannel commerce.
• Salesforce integration – Native or tightly integrated apps that keep customer and product data connected without complex middleware.
• Proven results – Positive AppExchange reviews, reliable adoption stories.
• Compliance and scalability – Tools that support data security, multi-store management, and international retail growth.

This way, the selected apps bring practical benefits to both e-commerce and in-store retail operations.

Specialized solutions aren’t just for retail. For example, the best Salesforce apps for real estate brokers prove that every sector benefits from tailored technology. Retailers have their own set of needs, which is why we’ve focused this list on solutions designed to improve omnichannel operations, customer loyalty, and sales growth.

1. Commerce Studio by 1440 – eCommerce CRM, OMS, WMS, and ERP

Overview

Commerce Studio by 1440 – More Success / Minute is a Salesforce-native platform built for multichannel retailers. It unifies e-commerce operations by connecting Amazon, Shopify, Magento, BigCommerce, eBay, Walmart, and more directly into your CRM. Retail teams can manage orders, track inventory, generate shipping labels, and handle customer service from one interface. With its two-way sync and built-in automation, this Salesforce automation solution for retail shop helps reduce manual tasks, improve visibility, and deliver a seamless shopping experience across every channel.

Price: From $250 USD/company/month. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (22+ reviews)

Link: Commerce Studio by 1440 – eCommerce CRM, OMS, WMS and ERP

2. ThinkLP Loss & Safety Intelligence Platform

Overview

ThinkLP Loss & Safety Intelligence Platform helps retailers strengthen loss prevention, safety, and risk management inside Salesforce. The app centralizes incident reporting, investigations, and audits, giving front-line staff an easy way to log and track cases from any device. Executives gain a single view of loss data across all store locations, enabling data-driven decisions that protect both people and profit. With tools for compliance checks, automated tasks, and case management, this is one of the most practical retail Salesforce apps for safeguarding operations.

Price: Paid plans available. Contact the vendor for details. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (22+ reviews)

Link: ThinkLP Loss & Safety Intelligence Platform

3. Freeing Returns – Ecommerce Fraud, Online Orders, Cyber Crime

Overview

Freeing Returns is a Salesforce-native solution that protects retailers from fraudulent purchases and returns. The app applies a Fraud Score to every online order and alerts service agents, loss prevention, and e-commerce fraud teams in real time. Retailers can manage returns more efficiently, reduce organized retail crime, and improve customer trust. With fraud detection, automated notifications, and investigation workflows, this tool strengthens your retail Salesforce solutions for managing risk and safeguarding revenue.

Price: $90 USD/company/month. Pricing may vary by transaction volume. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (6+ reviews)

Link: Freeing Returns – ecommerce fraud, online orders, cyber crime

4. Halosight; AI Agent for Outside Sales; Better Visibility, Prep, and Answers

Overview

Halosight is an AI-powered sales enablement tool for retail teams using Salesforce. It equips outside sales reps with intelligent meeting prep, automatic note-taking, and real-time account insights. The app understands your products, processes, and customer history, providing tailored recommendations from day one. Leaders gain visibility into team performance and customer response, while reps spend less time searching for data. As a Salesforce retail app, Halosight helps retailers focus on high-value activities that boost sales.

Price: From $2,500 USD/company/month. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (6+ reviews)

Link: Halosight; AI Agent for Outside Sales; Better Visibility, Prep, and Answers

5. NegOptim 20

Overview

NegOptim 20 by Users Love iT is a Salesforce-native solution that helps retailers, CPG, and telecom companies optimize negotiations, promotions, assortment planning, and S&OP processes. With hundreds of KPIs and centralized analytics dashboards, teams can simulate, prepare, and execute deals while tracking rebates, fees, and margins in real time. The app replaces manual spreadsheets with configurable workflows, giving retail businesses the Salesforce retail tools they need to boost profitability, improve efficiency, and strengthen decision-making.

Price: From €300 EUR/user/month. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (6+ reviews)

Link: NegOptim 20

6. Salesforce Native App Platform (SNAP) for Headless Mobile Apps, Powered by Poq

Overview

Salesforce Native App Platform (SNAP) by Poq Commerce helps retailers deliver branded iOS and Android shopping apps powered by headless Salesforce Commerce Cloud integration. The platform extends product catalogs, customer accounts, promotions, and store information to mobile channels, creating unified journeys across digital and in-store touchpoints. With its Front-End-as-a-Service toolkit, retailers can quickly launch and manage apps while reducing complexity and cost. This makes SNAP one of the most valuable retail AppExchange solutions for building omnichannel customer experiences.

Price: From £2,500 GBP/company/month. A one-off launch build is required.

Rating: ⭐⭐⭐⭐⭐ 5.0 (6+ reviews)

Link: Salesforce Native App Platform (SNAP) for headless mobile apps, powered by poq

7. Apex Loyalty – The Loyalty-Driven Growth Platform

Overview

Apex Loyalty is a Salesforce-native platform that helps retailers and consumer goods brands drive growth through loyalty and incentive programs. The solution supports both B2C and B2B models, enabling retailers to reward purchases, store engagement, distributor performance, and even training activities. With real-time incentive logic, gamification, and seamless Salesforce integration, it helps retail teams to increase repeat purchases, improve campaign efficiency, and strengthen long-term customer and partner relationships.

Price: From $4,900 USD/company/month. Free 60-day trial available. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 4.86 (7+ reviews)

Link: Apex Loyalty – The Loyalty-Driven Growth Platform

8. MaestroQA – Comprehensive QA & Performance Insights for Service Cloud and SCV

Overview

MaestroQA is a quality assurance solution for retailers using Salesforce Service Cloud and Service Cloud Voice. The app helps service teams improve performance with customizable QA scorecards, AI-powered Auto QA, and screen capture for omnichannel monitoring. Managers can track agent productivity through performance dashboards and deliver real-time coaching directly in Salesforce. For retail businesses, MaestroQA helps enhance service quality and strengthen customer satisfaction.

Price: From $39 USD/user/month.

Rating: ⭐⭐⭐⭐⭐ 4.86 (7+ reviews)

Link: MaestroQA – Comprehensive QA & Performance Insights for Service Cloud and SCV

9. RenderDraw 2D + 3D Visual Interaction Platform

Overview

RenderDraw 2D + 3D Visual Interaction Platform is a 100% Salesforce-native solution that brings visual configuration directly into your CRM. Retailers can turn product images, PDFs, or CAD files into interactive 2D planograms, floor plans, and 3D configurators without coding. Built for Sales Cloud, Service Cloud, Communities, and CPQ, it enables drag-and-drop layouts, real-time product visualization, and even AR/VR extensions. For retail teams, this app enhances customer experiences while reducing errors and improving collaboration.

Price: From $25 USD/user/month. Modular pricing available. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (4+ reviews)

Link: RenderDraw 2D + 3D Visual Interaction Platform

10. ServiceTracker, the Ultimate Pest Control Systems Solution

Overview

ServiceTracker is a Salesforce-native platform designed for pest control and hygiene businesses. Retailers with multiple locations can manage contracts, inspections, and callouts in one system. Office staff gain full visibility of technician schedules and customer requirements, while field teams can complete visits offline with digital service sheets, image capture, and signature collection. With integrated invoicing, customer portals, and real-time reporting, this tool helps service providers reduce admin costs, respond faster, and improve customer satisfaction.

Price: From £45 GBP/user/month. Free 30-day trial available. Contact the vendor for full pricing details.

Rating: ⭐⭐⭐⭐⭐ 5.0 (4+ reviews)

Link: ServiceTracker, the ultimate pest control systems solution

11. Axialys CCaaS : CTI, IVR, ACD Real-Time Monitoring, NativePhone Integration

Overview

Axialys CCaaS by AXIALYS is a cloud-based contact center solution fully integrated with Salesforce. Built for retail businesses handling large call volumes, it offers CTI, IVR, and ACD functions in a user-friendly interface for agents, supervisors, and admins. Retailers can enable click-to-call, call recording, call routing, and real-time dashboards to monitor activity. With native integration, this solution improves customer communication quality, reduces telecom costs, and helps deliver consistent omnichannel service across every touchpoint.

Price: €45 EUR/user/month. One-time setup fee from €3,500 to €6,000.

Rating: ⭐⭐⭐⭐⭐ 5.0 (3+ reviews)

Link: Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration

12. Cobrowse for Android, iOS, and Web

Overview

Cobrowse for Android, iOS, and Web by Cobrowse.io LLC brings real-time collaborative browsing into Salesforce. Retailers can guide customers through online purchases or mobile apps with tools like laser pointers, annotations, and an optional remote control. The solution is privacy-first, ensuring no sensitive data is shared without consent. With session replays for training and compliance, Cobrowse helps service teams deliver personalized support that boosts satisfaction and sales.

Price: From $18 USD/user/month. Free 30-day trial available. Volume and annual discounts are offered.

Rating: ⭐⭐⭐⭐⭐ 5.0 (3+ reviews)

Link: Cobrowse for Android, iOS, and Web

13. Ascent Order Management: Sales Orders, Pick, Pack, Return

Overview

Ascent Order Management by Ascent Solutions is a 100% Salesforce-native app that simplifies omnichannel order handling for retail businesses. It extends standard Salesforce orders and price books with added fields and rules to manage order entry, costing, and fulfillment. Retailers can view all orders in one place, streamline pick, pack, and ship processes, and manage returns triggered by customer service or field teams. This makes it a practical tool to deliver efficient end-to-end order management.

Price: $50 USD/user/month. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (2+ reviews)

Link: Ascent Order Management: Sales Orders, Pick, Pack, Return

14. Salesforce to Braze Connector by Massive Rocket

Overview

Salesforce to Braze Connector by MASSIVE ROCKET LIMITED enables retailers to sync Salesforce data with Braze in real time. The app provides secure, two-way integration so customer records stay updated across both platforms. With configurable field mapping, trigger-based logic for updates, and built-in monitoring, it simplifies how data flows between CRM and marketing. Retail brands can use this connector to improve personalization, manage retention programs, and strengthen engagement with customers.

Price: $5,000 USD/instance/year. Requires implementation services from the vendor.

Rating: ⭐⭐⭐⭐⭐ 5.0 (2+ reviews)

Link: Salesforce to Braze Connector by Massive Rocket

15. Chatdesk Trends | Automatic Customer Insights – Email, Chat, Social, and Reviews

Overview

Chatdesk Trends by Remarkable AI helps retailers uncover customer insights across email, chat, social media, surveys, and reviews, all directly within Salesforce. Using machine learning, the app automatically tags conversations with 90%+ accuracy and highlights trends such as product issues, checkout pain points, or recurring service requests. Teams can identify at-risk customers, optimize FAQs, and refine marketing campaigns with real-time sentiment analysis. This application helps boost loyalty while lowering support costs.

Price: Freemium available. Standard plan from $900 USD/month for up to 40,000 tickets. Enterprise plan with custom pricing for higher volumes.

Rating: ⭐⭐⭐⭐⭐ 5.0 (1+ review)

Link: Chatdesk Trends | Automatic Customer Insights – Email, Chat, Social, and Reviews

16. Kemicard – Apple Wallet and Google Wallet Cards for Salesforce

Overview

Kemicard by Kemisoft Group Ltd. is a Salesforce-native solution that lets retailers and membership businesses issue digital Apple Wallet and Google Wallet cards without third-party tools. The app automatically syncs with Salesforce data, so updates like membership tiers, expiration dates, or customer details appear instantly on mobile devices. By replacing plastic cards with digital passes, Kemicard offers a cost-effective and sustainable option, making it a smart choice for retail teams focused on loyalty and customer engagement.

Price: Freemium available. Basic plan from $0.01 USD/company/year (up to 500 passes for the first year). Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (1+ review)

Link: Kemicard – Apple Wallet and Google Wallet Cards for Salesforce

17. Ticketing, Timed Entry & Membership Solution Salesforce Connector for Ticketure

Overview

Ticketing, Timed Entry & Membership Solution Salesforce Connector for Ticketure by TixTrack helps retailers, museums, and attractions manage admissions, events, and memberships directly in Salesforce. The app uses open APIs for seamless data synchronization, enabling automation such as staff notifications when members arrive. With timed entry scheduling, real-time guest engagement tracking, and flexible configuration, Ticketure makes ticketing and membership management simple and efficient. This app is ideal for businesses looking to modernize visitor services.

Price: From $3,500 USD/company/year. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (1+ review)

Link: Ticketing, Timed Entry & Membership Solution Salesforce Connector for Ticketure

18. Bambuser Live Shopping Cartridge for B2C Commerce

Overview

Bambuser Live Shopping Cartridge integrates with Salesforce B2C Commerce to deliver interactive shopping experiences through live and prerecorded video. Retailers can host shoppable livestream events, highlight products in real time, and enable direct add-to-cart functionality without leaving the site. With features like live chat, data analytics, and white-label customization, Bambuser empowers brands to build stronger customer connections, boost engagement, and drive conversion. It’s a standout option on AppExchange for video-driven commerce.

Price: From $1,320 USD/company/month. Discounts are available for nonprofits.

Rating: ⭐⭐⭐⭐ 4.5 (2+ reviews) 

Link: Bambuser Live Shopping Cartridge for B2C Commerce

19. Octopia Marketplace eCommerce Solutions Cartridge for B2C Commerce

Overview

The Octopia Marketplace eCommerce Solutions cartridge connects Salesforce B2C Commerce with a Marketplace-as-a-Service platform, enabling retailers to expand their product range instantly. The solution gives access to 15,000 qualified sellers and over 100 million items, helping retailers scale quickly without heavy infrastructure costs. With built-in tools for payments, fulfillment, vendor onboarding, and customer management, it creates a unified retail marketplace experience. This makes Octopia one of the most practical solutions for boosting product visibility and sales.

Price: From €20,000 EUR/marketplace/month. Contact the vendor for custom pricing.

Rating: No ratings yet.

Link: Octopia Marketplace eCommerce Solutions cartridge for B2C Commerce

20. Pacenotes | Audit, Reporting & Automation Cartridge for B2C Commerce

Overview

Pacenotes by Drive Commerce connects your Salesforce B2C Commerce data, including catalogs, price books, inventory, and content, into a single searchable warehouse. Retailers can run automated “Health Checks” to spot sales-impacting issues and resolve them directly in Business Manager. With customizable KPIs, rule-based product audits, and easy report exports, Pacenotes makes it simple to maintain accurate product data and streamline merchandising. It’s a valuable tool for retailers seeking reliable tools to keep storefronts optimized.

Price: From $2,500 USD/company/month. Contact the vendor for details.

Rating: No ratings yet.

Link: Pacenotes

Driving Retail Success with Salesforce Automation Solutions

Retailers today need more than basic CRM features. They need a Salesforce automation solution for retail operations that unites e-commerce, stores, customer service, and loyalty into one connected platform. The Salesforce AppExchange makes this possible by offering purpose-built tools that reduce manual effort, improve accuracy, and empower teams to act faster.

The apps we’ve reviewed go beyond simple integrations. They cover the full range of retail needs, from order management and fraud prevention to loyalty, customer service, and visual product configuration. By choosing the right mix, retailers can simplify operations, protect margins, and create memorable experiences that drive repeat business.

Quick Recap: Top Salesforce Apps for Retail

1. Commerce Studio by 1440 – Unifies ecommerce, order management, and customer service with two-way sync and automation.
2. ThinkLP Loss & Safety Intelligence Platform – Centralized incident, safety, and risk management for retail operations.
3. Freeing Returns – Real-time fraud scoring and return management to cut losses and protect revenue.
4. Halosight – AI-powered sales enablement for retail teams with meeting prep, note-taking, and insights.
5. NegOptim 20 by Users Love iT – Retail negotiation and promotion optimization with KPIs and analytics.
6. Salesforce Native App Platform (SNAP) by Poq Commerce – Launch branded iOS and Android shopping apps with headless Commerce Cloud integration.
7. Apex Loyalty – Customer and partner loyalty programs with gamification and real-time incentives.
8. MaestroQA – QA and performance insights for Salesforce Service Cloud.
9. RenderDraw 2D + 3D Visual Interaction Platform – Interactive product visualization and floor planning inside Salesforce.
10. ServiceTracker – Manage contracts, inspections, and field visits for retail and hygiene services.
11. Axialys CCaaS by AXIALYS – Cloud contact center with CTI, IVR, and real-time monitoring in Salesforce.
12. Cobrowse for Android, iOS, and Web by Cobrowse.io LLC – Real-time collaborative browsing for guided shopping and support.
13. Ascent Order Management by Ascent Solutions – Streamlined omnichannel order, pick, pack, and return handling.
14. Salesforce to Braze Connector by MASSIVE ROCKET LIMITED – Real-time customer data sync for personalized marketing.
15. Chatdesk Trends by Remarkable AI – Machine learning insights from customer interactions across chat, email, and social.
16. Kemicard by Kemisoft Group Ltd. – Digital Apple Wallet and Google Wallet passes for retail loyalty programs.
17. Ticketing, Timed Entry & Membership Solution Salesforce Connector by TixTrack – Simplifies ticketing, events, and membership management in Salesforce.
18. Bambuser Live Shopping Cartridge – Interactive video shopping experiences with add-to-cart and analytics.
19. Octopia Marketplace eCommerce Solutions Cartridge – Connects retailers to 15,000 sellers and 100M+ products for fast marketplace expansion.
20. Pacenotes by Drive Commerce – Audit, reporting, and automation for B2C commerce data and storefront optimization.

With these retail Salesforce solutions, your team can finally replace disconnected systems with a connected approach. The result is faster operations, reduced losses, and stronger customer relationships, all powered directly within Salesforce.